So much for SAME DAY free shipping

FrostByte

FrostByte

Well-Known Member
#1
#1
RESOLVED-TY-So much for SAME DAY free shipping

AM picked a fine day to piss me off.:nono: They told me yesterday my tires/rims would be mounted & shipped YESTERDAY. Called AM today to get tracking #no & was told they would be mounted & balanced & shipped today.:mad: WTF, am I gonna get same line tomorrow?:nono:

So I probably wont have them for Jack Burns show. :thumbsdown: bishes!!
 
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FrostByte

FrostByte

Well-Known Member
#4
#4
Now they are telling me the same shit they told me this am except now they wont be mounted until tomorrow. Who knows when they will actually ship. I hate being lied to. What a bunch off bull shit.
 
FrostByte

FrostByte

Well-Known Member
#5
#5
After talking to super its now its Wed they will be mounted & shipped. What a bulls shit company, they have lied to me twice already after taking my $1500!
 
FrostByte

FrostByte

Well-Known Member
#6
#6
As of this moment they STILL havent shipped!! This is end of 3rd day & Ken from AM PROMISED he would personaly make sure they went out today. They have till 5pm est before I rage on them again.

note; AM site does state in small grey print that orders that must be mounted/balanced by AM will take 2-3 bizz days. Im pisssed @ AM cause I was told by 2 diff AM reps that they WOULD shipp "same day".
 
FrostByte

FrostByte

Well-Known Member
#7
#7
Did not go out again today!!!!!!!!! Will be into 4th day now. Wish I hadnt shopped there now & sorry I place another order with them. This will be my last thing I buy from them.

Not a positive experience, it seems like they really dont give a shit, just get u off phone asap with "im sure they will go out tomorrow.. BFS. Maybe they dont like 2v's. idk ;(
 
onlycodered

onlycodered

Well-Known Member
#10
#10
I just sent them an email as well about this letting them know it's putting them in a pretty bad light with some folks here. Here's to hoping they make everything right with this situation.
 
AMChrisRose

AMChrisRose

NYM American Muscle Rep
#11
#11
OP,

This is definitely unacceptable. I'm not sure why we haven't been able to properly communicate a shipping ETA with you, but I'm going to find out why and make sure that it doesn't happen again!

We ship thousands of orders out each day, and I know that this happens from time-to-time, but I hate seeing it. Everything we sell is shipped out same-day if purchased before 5PM EST, except for Bama tuners and Wheel/Tire orders that require mounting/balancing. We try to make this pretty clear on the website, and I'm sorry if it's not. I will have our Web Team make that a little more prominent. Bama tuners also need vehicle information for us to create custom tunes, so they (as well) need about 1-4 business days to ship. I hope you understand!

I completely understand your frustration with us, and I would probably be even more irate. I am going to make sure we hook you up with something for your trouble, but more importantly... we're going to get this shipped out TODAY (no questions asked).

Chris
 
redlawyers

redlawyers

Regional Coordinator
#12
#12
That doesn't sound like American Muscle. They have been exceptional for all my orders. Fast and friendly and totally customer service related. I guess it was just a mis-communication issue. Hang in there man!
 
Jenzpony

Jenzpony

Well-Known Member
#13
#13
American Muscle always does an amazing job with customer service and shipping out quickly and looks like Chris is going to hook you up so sit tightly and relax :)
 
AMChrisRose

AMChrisRose

NYM American Muscle Rep
#14
#14
We're getting them shipped out today and you should have them tomorrow! Still in time for that show, hopefully!

Sorry about the miscommunication and the crappy CS on our part. If you ever need someone to light a fire like this again, let me know! Hopefully we'll learn from this, though.

Thanks for bringing it to our attention, and sorry that it got to this.
 
FrostByte

FrostByte

Well-Known Member
#15
#15
Thanks Chris!!!!!! It means a lot to have you post here.

I also see the order want out today & it was sent "next day guarenteed". TY TY TY TY!!!!!!!

I own & operate my own (very) small bizz here & I know that "shit happens" & what counts is what is done to make it right.

Im not looking for any compensation, just want my ride to be ready for show Sun.

Thanks again Chris
 
AMChrisRose

AMChrisRose

NYM American Muscle Rep
#17
#17
FrostByte said:
Thanks Chris!!!!!! It means a lot to have you post here.

I also see the order want out today & it was sent "next day guarenteed". TY TY TY TY!!!!!!!

I own & operate my own (very) small bizz here & I know that "shit happens" & what counts is what is done to make it right.

Im not looking for any compensation, just want my ride to be ready for show Sun.

Thanks again Chris
Click to expand...
Not a problem at all!

Sorry again, and definitely post up pics and let us know how they look!

Chris
 
FrostByte

FrostByte

Well-Known Member
#20
#20
OOOOOOHHHHHH MY!!!!
OH MY OH MY OH!!!
They are here & are georgous!!!! No time to chat, INSTALL TIME!!!!


YAY
THANKS CHRIS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
 
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